By applying for service with Public Water Supply District No. 2 you agree to abide by the laws of the State of Missouri, the By-Laws of the District, and the Ordinances and Policies of the District, as presently existing, and as may be amended from time to time.
The District will read all water meters and send out a bill on or before the 1st day of the month following the month the water is used.
Bills are due and payable upon receipt. Failure to receive a bill does not exempt anyone from paying their bill each month. If you do not receive your bill, contact the office or check your account online through our website to find out your bill amount. The Customer agrees to pay the bill on or before the 15th of the next month, or it will be considered delinquent and will be charged a 5% late fee. Billing dates when the 15th falls on a weekend does not extend the due date.
If there is a previous balance on the Customer’s account, a yellow Notice of Termination will be mailed out before the termination of water service takes place.
Failure to pay a bill by the 15th day of the month following the month the bill is mailed out will result in termination of the service. An extension may be granted allowing the customer to pay their bill after the date of the regular turn off deadline. However, the office must be contacted twenty-four (24) hours in advance, and pay any outstanding balance in full by the pre-arranged date or their water service will then be disconnected.
On the day of disconnection, a customer is allowed to keep from being disconnected by paying the past due bill alone, if the list has not left the building. Once the disconnection list is printed and has left the building, all WATER charges, including the reconnection fee must be paid. Our servicemen do not collect payments.
If a Customer’s water is terminated for non-payment, a $25.00 reconnection fee plus all WATER charges must be paid by 4 PM to have service reinstated the same day as disconnection. No service will be reinstated after 4:00 PM on the day of disconnection.
If a Customer pays all charges, including the $25.00 reconnection fee, after 4 PM on the day of disconnection, water service will be reinstated the following day.
After service has been disconnected, a period of five (5) days will be allowed for the customer to pay the amount due, including reconnection fees. If the customer has not contacted the office and made arrangements to pay the bill after the allotted time, the customer and/or property owner will be contacted informing them the water service has been disconnected and the amount due. If payment has still not been received by the end of the new billing cycle, the account will be finaled out and closed.
The Water District must have a current phone number on file at all times to notify you if there is a problem and we cannot reinstate your water service or if we have found a leak at your residence.